Monday, 23 July 2007
Would you like to know more about our library system?
Here is your opportunity to ask all those burning questions - how it works, how to get messages, how to contact us? Please post your questions to our blog and we will promptly post a response. Remember, for any query you may have there are probably many others out there who have the same question - so come on and ask us a question. We want to help you!
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5 comments:
How many fines can you get before you are stopped from borrowing books?
Overdue fines accrue on a daily basis at 20c per adult item, 10c per junior item an $1.00 per Bestseller.
We try to inform you of your charges at time of issue and if charges are one month old we seek payment before issuing further items.
Overdue fees accrue on a daily basis, 20c for adult items, 10c for junior items and $1.00 for bestsellers.
We encourage early payment of fees, however issues will be blocked once your fines are one month old.
Meg Bryant
Customer Experience Manager
Is there any way to stop getting reserve msgs? I asked them not to phone me any more cos I check online but now I'm recieving hundreds of letters... seems really wasteful and pointless.
It is a requirement that we notify customers to overdues and reservations. Our system is set up so that all messages are sent by an automated telephone message. Should people not want phone messages we send a letter. We are hoping to shortly expand this to include email messages and new technologies and system functionalities will hopefully allow further variations in the future.
Meg Bryant
Customer Experience Manager
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